Ticket Policies / FAQs
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HOURS
8:30 a.m. - 4:30 p.m.
Monday - Friday
PHONE
608-262-1440
1-800-GOBADGERS
ADDRESS
1440 Monroe Street
Madison, WI 53711
EMAIL: tickets@uwbadgers.com
As of January 1, 2023, the Wisconsin Athletic Ticket Office will no longer be accepting cash payments.*
American Express, Discover, Mastercard, and Visa will be accepted.
*Goodman Softball Complex will continue with cash sales until further notice.
As of the 2024-25 season, we will no longer be offering a Print At Home Ticket Delivery option. All ticket deliveries will be delivered as Mobile Delivery.
Click on the links below to view more information on each ticket policy or list of Frequently Asked Questions (FAQs).
View common questions and helpful answers for football season ticket holders in this list of Frequently Asked Questions (FAQs)
Learn about accessible ticket options here at Camp Randall Stadium and the Kohl Center
Learn about accessible parking options here for football, men's and women's basketball, men's and women's hockey, volleyball and wrestling, in addition to Drop Off Locations and how to contact our Guest Services team.
It is your responsibility to inform the Wisconsin Athletic Ticket Office of any changes in your address. You may change your address online if you have previously registered an account at UWBadgers.com. If you are a season ticket holder in any sport you can register your account online when you order your season tickets at this website.
Once you register your account on line, you can click on My Account and change your address, phone numbers and email address (account log in). Address changes can also be submitted in writing with your signature. Please submit changes on your applications or in a separate letter. Please be aware that address changes will affect the mailing of tickets and applications, so please check each sport's mailing dates for details.
The University of Wisconsin Athletic Department requires all patrons, regardless of age, to have a ticket for football, men's basketball and men's hockey games. The Wisconsin Athletic Department will allow one lap child without charge when attending an event with a ticketed adult. To obtain a complimentary lap ticket, a parent or guardian can request a lap ticket at a Camp Randall Stadium or Kohl Center entrance gate. Tickets (lap or otherwise) are not required for children under age 2 attending regular season athletic department sporting events other than football, men's basketball and men's hockey. The Athletic Department defines a lap child as any child less than 2 years of age. This child must be seated on the lap of the accompanying adult. If you want your infant to have his or her own seat, you must buy a ticket to the event. Car seats, handheld baby carriers, and strollers are not allowed in UW Athletic Facilities.
The University of Wisconsin Athletic Department is not responsible for lost or stolen tickets. Tickets are issued and sold only by the Wisconsin Athletic Ticket Office and its authorized agents. Persons buying tickets from other entities do so at their own risk.
Please handle your tickets with care. If tickets are lost, stolen or left at home, replacement tickets will be issued at the discretion of the Wisconsin Athletic Ticket Office. Duplicate tickets will be available to season ticket holders, single-game internet orders, mail orders and telephone buyers of record. It does not apply to over-the-counter purchases, since no location record exists for those orders. Washed tickets will be replaced if remaining portions can be recognized and the location can be identified. It is recommended individuals needing replacement tickets contact the Wisconsin Athletic Ticket Office prior to game day.
In addition, there will be a $10 replacement fee for each duplicate ticket that is reprinted for football, men's basketball and men's hockey events. Season ticket-holders needing to get tickets to friends, family members, business associates or others should utilize Ticket Forwarding, available online at UWBadgers.com. Ticket Forwarding is now a free service and benefit for being a season ticket holder for football, men's basketball and men's hockey.
Learn more information and view helpful graphics here about fan policies, including the Carry-In Bag policy
Ticket & parking refunds or exchanges are only granted if an order is not filled. Acceptance of payment does not constitute final acceptance of your order. Refunds will not be made due to a game time or date change. All sales are final.
The Athletic Department is pleased to recognize supporters who make contributions to its program in part by offering donors priority for various ticket, parking and special event benefits. Since such opportunities can vary each year, contributions are non-refundable.
Patrons are reminded that the UW Athletic Department utilizes a lottery system for all on-sale dates. For any given on-sale, patrons wishing to participate in the lottery should arrive approximately 1 ½ to 1 hour prior to the start of the sale. For example, patrons should arrive between 7:00 a.m. and 7:30 a.m. for a sale that starts at 8:30 a.m.
In addition, patrons should be aware that approximately 15 to 30 minutes prior to the sale, the lottery line will be ended to allow time for the drawing and for re-organizing the line. For example, at some point between 8:00 a.m. and 8:15 a.m., the line will be ended for an 8:30 a.m. on-sale. Individuals arriving after the lottery line ends will need to wait until all the lottery participants have been serviced before purchasing tickets.
Patrons are not allowed to leave a UW Athletics facility and re-enter on the same ticket.
The University of Wisconsin Athletic Department prohibits ticket purchases by account holders who are purchasing with the primary intent of reselling their tickets. If your account is identified as one with the primary intent to resell, the tickets on your account will be removed and your account will be canceled.
A. Transfer of Season Tickets held in an Individual Account to son/daughter or spouse/domestic partner
- The opportunity to order season tickets may be transferred to children of the season ticket holder on record.
- Years of consecutive ticket purchase, giving history and parking benefits do NOT transfer to children.
- Tickets CANNOT be transferred to trusts and/or family accounts.
- Children of deceased season ticket holders shall notify the Athletic Ticket Office with a request to transfer season tickets.
B. Transfer of Season Tickets held in an Individual Account to someone other than son/daughter or spouse/domestic partner
- The opportunity to order season tickets may be transferred to any individual provided the following criteria is met.
- Person receiving the tickets becomes a donor at the giving level that it took to get the number of tickets in that section the previous year or most recent year of record.
- Example: An individual has two seats in section 211 for MBB and would like to transfer them to his/her neighbor. If the last person to receive tickets in section 211 or in an equivalent section last year was a donor at the All-American Club giving level, the person receiving the tickets would need to be a donor at or above the All-American Club giving level.
- Person receiving the tickets becomes a donor at the giving level that it took to get the number of tickets in that section the previous year or most recent year of record.
- Years of consecutive ticket purchase, giving history and parking benefits do NOT transfer.
- Tickets CANNOT be transferred to trusts and/or family accounts.
C. Transfer of Season Tickets in a Corporate Account
- The opportunity to order season tickets may be transferred to the individual account of the owner or senior ranking corporate official only.
- Years of consecutive ticket purchase and giving history are maintained on corporate accounts and are not transferrable to individual accounts.
- Tickets CANNOT be transferred to trusts and/or family accounts.
- Tickets CANNOT be transferred to a corporate account.
All requests for a ticket transfer will be reviewed and at the discretion of the Wisconsin Athletic Department. Requests for a Football Ticket transfer must be submitted by April 20th, Men’s Hockey by June 15th, and Men’s Basketball by July 15th.
Learn more about the Revocation of Season Tickets policy here in the UW-Madison Policy Library.
View the Terms and Conditions information here on the back of current season / single game / Print-at-Home tickets.
Tickets for individual games ordered within 7 days of a game will be left at Will Call.
Football general public Will Call is located at the Wisconsin Athletic Ticket Office located at Gate 1 in Camp Randall Stadium and will open 2 hours prior to kick off.
Will Call for Volleyball is located at Gate B of the Field House and opens up 1 hour prior to the start of the match.
Will Call for Wrestling is located at Gate B of the Field House and opens up 1 hour prior to the start of the match.
For all Kohl Center athletic events Will Call is located in the main ticket lobby inside Gate B of the Kohl Center.
- Will Call for Men’s Basketball and Men’s Hockey opens up 90 minutes prior to the start of the game.
- Will Call for Women’s Basketball opens up 60 minutes prior to the start of the game.
Will Call for Women’s Hockey is located at LaBahn Arena, inside the west game, and opens up 1 hour prior to the start of the game.
All patrons picking up tickets at Will Call must present a photo ID to pick up tickets.
Tickets for individual games ordered within 7 days of a game will be left at Will Call.
All patrons picking up tickets at Will Call must present a photo ID to pick up tickets.
Football |
Purchase Tickets | Public Will Call | Customer Service Wisconsin Player-Guest Recruits Visiting Team Tickets & High School Coaches Tickets |
Men's Basketball |
Purchase Tickets | Public Will Call | Customer Service Wisconsin Player-Guest | Recruits | High School Coaches | Visiting Team |
Women's Basketball |
Purchase Tickets | Public Will Call | Customer Service Wisconsin Player-Guest | Recruits | High School Coaches | Visiting Team |
Men's Hockey |
Purchase Tickets | Public Will Call | Customer Service Wisconsin Player-Guest | Recruits | High School Coaches | Visiting Team |
Women's Hockey |
Purchase Tickets Public Will Call | Customer Service Wisconsin Player-Guest | Recruits | High School Coaches | Visiting Team |
Softball |
Purchase Tickets | Public Will Call Wisconsin Player-Guest | Recruits | High School Coaches | Visiting Team |
Volleyball |
Purchase Tickets | Customer Service Public Will Call Wisconsin Player-Guest | Recruits | High School Coaches | Visiting Team |
Wrestling |
Purchase Tickets | Customer Service Public Will Call Wisconsin Player-Guest | Recruits | High School Coaches | Visiting Team |
Concerts |
Purchase Tickets | Public Will Call | Customer Service |
